Instructor, Jean Wagner, MSW, LCSW, ACSW
Clinical Associate Social Work Professor
Essentials of Effective Case Management
Explore the unique dynamics of case management as it relates to vulnerable populations, and mandated clients. Participants will learn how the impact of poverty, disabilities, and diminished resources affects clients. Strategies to successfully engage with mandated clients will be explored, with a focus on communication skills. Participants will learn creative ways to address intake, assessment, goal setting, monitoring, and assessment using a strength’s-based perspective and culturally competent best practices. Advocacy strategies will be addressed as well as intra-agency collaboration, resource and referral. Lastly, burn-out prevention will be discussed including ideas for staying passionate in the field. Participants will receive a Certificate of Completion and transcript for 4 Continuing Education hours.
Lunch included! This program is sponsored by North Shore Healthcare.