Additional Course Information
Understanding Your Customer
Why customer service is important
Knowing your customer
Customers are constantly evaluating you
Basic customer service skills you may not have thought of
Setting Customer Expectations
Analyzing customer contacts
Developing internal customer targets
How to easily exceed your customers' expectations
Developing Effective Processes
What is working for your customers
Re-engineering your process
Ways to give the best information
Marking Customer Service Extraordinary
Continuing Education Classes:
We understand that sometimes life happens. If you are unable
to attend your class, please email Continuingemail@example.com.
We will be happy to contact your instructor to let them know and provide you
with any material missed.
If you cancel 8 days prior to the start of your class, we
are happy to issue an account credit/voucher to you. If you do not provide an 8
day cancellation notice, you will not be eligible to receive a credit/voucher*.
Unfortunately, no refunds will be provided.
*Please remember, vouchers are not issued for and cannot be
used towards trips, online, or credit courses.*
In order for Continuing Education to continue to provide the
community with the outreach programming that we have, all cancellations will be
assessed a 6% administrative fee. If you would like to provide a donation or
contribute to our scholarship fund, you can do so at check-out by adding any
dollar amount to your order! You can also contact our department at firstname.lastname@example.org. Continuing
Education is cost-recovery and relies on community donations to help support
Thank you for your continued support!